Is it really all it's cracked up to be? I ordered my son's birthday present 2 weeks ago, during the Easter break. First day back from all the public holidays (April 27), I get an email from the company saying one of the items I ordered (my son's gift) is no longer available. They asked me to email them with my choice of a refund or gift certificate, and they would "action your request immediately". I emailed back asking them to change my order instead. No problem, they said when they finally replied two days later, they'll add those items to my order and send them immediately.
Then, an email arrived Monday May 2. They've sent the order! Friday, I take myself off to the post office to pick up my parcel. They hand it over. It looks a little small and feels a little light for 3 items. I open it. Guess what. Just one item is in there! A rather large box for it too. This item is the extra one I ordered because the replacement gift cost a little less than the original. So, I don't have my son's birthday gift, nor the other item I originally ordered.
It's now Monday May 9. I decide to call and find out when they're going to send the other items. I've been on hold for 50 minutes at time of writing, with a radio playing slightly off station for the hold music.
Ok, just as I wrote that, they came on the line. She has no idea why they haven't sent my items, she'll follow it up for me. I reminded her that their email said they would immediately get onto my order as an apology for not having the original item in stock. Two weeks is not immediately in my book. Obviously it is in theirs.
PS. I finally received an email from them saying my parcel has been sent. On Friday. 5 days after I requested it be sent express. Oh well, I can only hope now that they've sent both items I'm waiting for, not just one.
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